My Dearest Brick City Grille,
Happy New Year! It has been almost a week since my family visited your establishment....and yet I still feel the need to write what exactly I think and know of you.
Let's just cut to the chase. Mrs. Brick City Grille...you are rude and one of the most arrogant people I have ever met. My family or I will not be back. (I am sure no love loss there for you either).
I called around 4:30pm on New Year's Eve and made a reservation by phone for 5:45pm. I was told reservations were strongly suggested and it wouldn't be a problem. We arrived around 5:30 and was sat fairly fast after there was a bit of confusion about our reservation. Luckily for us there was plenty of tables available.
We decided to try your establishment because I had won a $50.00 gift certificate. We were celebrating the New Year with our two little boys and planned a night going to see The Wizard Of Oz.
This is when your rude remarks started.
My husband went to the front and asked for a crayon. GASP Yes a crayon. You flippantly stated that you were not expecting or planning on any kids here tonight. Excuse me??? Some people celebrate the New Year as a family. After all, your website states "Whether you bring your family in for quality time together or gather with your friends for an intimate dinner, our restaurant is the perfect place for you with a superior level of service, spirited atmosphere, and high quality foods".
And to top it all off...you soon came to our table and stated that you could not accept our gift certificate because of it being a holiday??? My husband pointed out that it did not state this on our certificate or anywhere in the restaurant. You replied "we have no control over the certificates you win from the radio station and you were lucky to get a table here tonight. If you HAD a gift card that would be different."
Hmmmm...let me see here....you are the owner?? Correct? Sounds like you do have control....so much that I would call you a control freak! I sat there with a blank look on my face noticing the empty tables around us at that time. Apparently, because I had actually won something...I was like gum on the bottom of your shoe.
My husband calmly told you to cancel our order.
"Sir, I am sorry you feel that way. You are lucky to even get a table".
I think that was when my normally cool as a cucumber husband replied...
"Just cancel our order and you can have your table back for some else to use...since we were so lucky to occupy this one".
We were getting our coats on when you came back a few seconds later and said "If your order has been started I will make an exception."
GASP You mean you have control after all??
"I am sorry, we will accept your certificate tonight. Your order has been started".
We should of told you to stick it up your A$$ and left. We stayed....I still don't know why we did. Maybe because our oldest was on the verge of tears saying he was hungry and wanted to stay...maybe it was because at this point we needed to eat to make it to the 7:30 show.
Our bill was well over $50.00.
My husband and I have never felt so humiliated. I have not been looked down like that by anyone. I am ashamed that I let you make me feel like I was gum on the bottom of your shoe. The tone and sarcasm of your voice lingers, yet despite your attempts I am happy to say we enjoyed the rest of our evening.
We left. I saw other children in there as well. It is nice to know that others celebrate the New Year as a family too. I suggest you try that Mrs. Brick City Grille. It could help melt that icy stone face facade you have. It is a suggestion...afterall what does a former seasoned manager of a one million net restaurant know.
The "Annoying" gum on the bottom of your shoe